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$100 off NEW Water Heater Installation

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Assorted Water Heater Problems:

Call NDI Plumbing Inc. Today



[For Gas and/or Electric Water Heaters]

Please do not attempt to repair your own water heater unless you are a qualified technician.

The information below, for assorted water heater problems, assumes that the water heater has been properly installed and was operating correctly before any problems developed. These are just general guidelines, covering the most common water heating problems, thus helping to make you a more educated consumer.

Problem: No Hot Water

For Gas Hot Water Heaters:

Remove the inner and outer burner access covers and check to see if the pilot light is lit.

* Caution: Many modern water heaters no longer use standing pilots. They use electronic ignition to ignite the gas. Do not attempt to manually light an electronic ignition system.

If the pilot light is not lit:

Attempt to re-light the pilot light.

If the pilot light will not re-light, the problem could be a clogged pilot line or orifice, or gas is not reaching the water heater. Call for service.

If the pilot light will light but does not stay lit when the gas valve control is released, the problem could be a defective or loose thermocouple, or perhaps a faulty gas control valve. Make sure the thermocouple connection to the control valve is tight.

If the pilot light is lit:

Turn on a hot water tap and let the water run for several minutes. Check to see if the burner comes on.  If not, run the hot water several more minutes. If the burner still does not come on, the problem could be a defective control valve/thermostat.

Check to see if the control valve knob is  in the “on” setting and not set to the “pilot” position.

For Electric Hot Water Heaters:

If you have no hot water from an electric Hot Water Heater, first make sure the breakers are on. Otherwise, it is most likely either a bad upper element or thermostat, or it is off on a high limit safety. Some water heaters have a resetable safety switch at the upper thermostat. This usually requires removing the upper access panel.

* Caution: High Voltage connections are behind access doors. Turn off all power to the appliance at the main panel box before removing the water heater panel. Use caution when removing the panel and double-check electrical connections with a volt meter. If you are unsure how, then you shouldn’t be attempting this!

Once confirmed that the electric is off, check to see if the red reset button has popped out. If so try resetting it, you will hear a click. Then re-install the panel cover and reset the breaker. You should hear the unit start to charge. Keep in mind, that if the upper limit opens, it is usually because a thermostat stuck closed and it will do so again, requiring changing.

Problem: Insufficient Hot Water

Check the thermostat setting, it may be set too low.  Check for leaking faucets. There could be a dip tube problem. If the dip tube has broken or fallen off, incoming cold water will be drawn out through the hot water outlet without being heated. Keep in mind you really shouldn’t try checking this yourself!

Other possible causes include clogged burners and low gas pressure, which would also require a service call.

Problem: Slow Hot Water Recovery

Sediment buildup on the bottom of the water heater can do this. Flushing the water heater may help. Other possible causes may be insufficient combustion air; caused by insufficient ventilation, or improper burner operation.

Problem: Discharge From TP/Relief Valve

The relief valve will open if either the water temperature is too high, or if the pressure gets too high.  If the inlet to the water heater is fed directly from the water main, with no pressure relief valves or check valves between them, then when the water is heated and expands, the extra volume of water simply flows back toward the water main.

If however, there is a blockage such as a check valve or pressure reducing valve with a defective bypass, then the increase in water volume has nowhere to go, and the pressure will increase dramatically.

Placing an expansion tank in the line, at the inlet, will give the increased volume of water someplace to go and prevent the relief valve from opening.

Another possibility is that the City water pressure has increased above the setting of the relief valve.  Again, the installation of an expansion tank can help solve this problem, at least with a minor to moderate increase in city pressure. A significant pressure increase will still however, cause the relief valve to open.

Problem: Pilot Light Won’t Stay Lit

Sometimes a draft will blow the pilot light out. Make sure the burner access covers are in place. Other possible causes include dirt in the gas line, loose thermocouple connections,  or a defective thermocouple.

Problem: Popping or Banging Noise

Scale can build up  in the bottom of the tank; causing all sorts of noises to occur while the water heater is heating water. Try flushing the tank.

Problem: Hot Water Smells Really Bad!

Certain types of bacteria can react with the magnesium anode rod resulting in a rotten egg odor. Cleaning the tank using chlorine bleach, or changing the anode rod to aluminum usually solves the problem.

Problem: Leaking Tank

All tanks eventually leak! It’s like death and taxes! No fix for this, sorry! Replace the water heater.


Got a swimming pool??

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Pool Equipment Repair & Replacement

The qualified technicians at NDI Plumbing Inc. have the skills and experience to handle all of your pool equipment needs. Whether you need repairs or replacements for any of your home pool equipment, our service technicians will take care of it with proficiency and the best customer care in the Reno/Sparks area.  We also offer routine maintenance and annual inspections for your pool and help extend the life of your pool equipment. Call us today for any of your home pool equipment needs.

Pool Equipment Repair

When you need repairs for any of your home pool equipment, you’ll want to call us as soon as you notice a problem. Our certified plumbers will address the issue and take care of any repairs before it becomes a major problem. The pumps and electrical equipment that keep your pool clean and safe are delicate systems that need proper care and immediate attention if they aren’t working properly. We take the safety of our customers seriously, and our certified plumbers will make sure that you get the most timely and professional repair services.

Pool Equipment Replacement

Regular maintenance and repair services for your pool equipment will help extend the life of the entire system keeping the chemicals in your pool at normal and safe levels. In addition to maintaining chemical balances in the pool’s water supply, replacing any electrical equipment will also ensure the safe operation of your pool. You can also save on energy bills and repair costs if you replace any pool equipment that no longer operates at efficient performance levels. Call us if you have any questions about replacing or upgrading your pool equipment, and we’ll be happy to discuss all of our products and replacement services with you.

Pool Inspections

Like any plumbing system, routine maintenance for the pumps and other pool equipment for residential pools and spas can keep your equipment running efficiently and safely. Scheduling annual home pool equipment inspections will also help extend the life of your pool equipment and all of its components. Our qualified plumbing professionals will thoroughly inspect your pool equipment for any leaks or safety hazards. We will also make any needed repairs on your home pool equipment, and give you an honest assessment about whether or not you need to replace any parts. Call today to schedule your yearly pool equipment inspection.

Pool Equipment Service Experts

From emergency repairs to yearly inspections, our qualified plumbing experts have the knowledge and skills to take care of your home pool equipment needs. We offer only the highest quality pool equipment products and replacement parts. Our plumbers are dedicated to providing the best customer service in the Reno, Sparks area, and we will take care of your service needs with superior craftsmanship. Our detailed home pool inspections will ensure your safety and help your pool equipment last longer. Call NDI Plumbing Inc. today for the best pool equipment services in the business.